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Terms & Conditions

Terms and Conditions

1. Introduction
Welcome to Groen Kombuis! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing this site, you accept these terms in full. If you do not agree, please do not use this website.

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2. Products and Orders

  • We offer fresh jalapeños and bottled jalapeño products. Availability is subject to seasonal supply.

  • All orders must be placed through our website.

  • Orders are available for pickup at INYEKVEVU LOGISTICS, 3 Murchison Street, Business Park, Unit 5 & 6, Newcastle, or can be delivered via courier.

  • Courier fees apply and will vary based on the delivery location. Customers will be provided with a quote before confirming delivery.

  • Prices are subject to change without prior notice.

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3. Payments

  • Payment must be made in full before order collection or dispatch.

  • We accept EFT via Paystacks, cash on collection and or card payments.

  • Groen Kombuis reserves the right to cancel an order if payment is not received within the specified timeframe.

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4. Refund and Return Policy

  • Due to the nature of fresh produce, no refunds or returns will be accepted for fresh jalapeños unless the product is defective upon collection or delivery.

  • Bottled jalapeños may be eligible for return or refund if found to be damaged or compromised. Any such claims must be made within 24 hours of collection or delivery, with proof of purchase and photographic evidence.

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5. Privacy Policy

  • We respect your privacy and will not share your personal information with any third party. All customer data will be handled with absolute care and confidentiality.

  • For more details, please refer to our Privacy Policy page.

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6. Liability Disclaimer

  • Groen Kombuis is not responsible for any allergic reactions, incorrect storage, or misuse of our products after collection or delivery.

  • We take every measure to ensure the highest quality, but customers are responsible for inspecting their products upon receipt.

 

7. Changes to Terms and Conditions

  • Groen Kombuis reserves the right to update or modify these Terms and Conditions at any time. Continued use of our website constitutes acceptance of any changes.

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8. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
📩 groenkombuis@alsgroup.co.za
📞 071 686 8753

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By using this site and placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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